At Orhan Jewelries, we strive to ensure a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Below are the detailed policies regarding order processing, shipping, and delivery for our valued customers in Pakistan.

Order Processing

1. Order Confirmation:

   • Once you place an order, you will receive an automatic confirmation email with your order details.

   • Please review the information carefully, including the shipping address, as changes cannot be made once the order is processed.

2. Processing Time:

   • Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).

   • During peak seasons (e.g., Eid, weddings, or sales), processing may take slightly longer. We appreciate your patience.

3. Custom or Made-to-Order Items:

   • If your purchase includes customized or handmade jewelry, processing may take 5-7 business days before dispatch. You will be notified of the timeline at checkout.

Shipping & Delivery

1. Shipping Partners:

   • We partner with trusted courier services in Pakistan, including TCS, Leopards, and postex, for reliable and timely deliveries.

2. Domestic Shipping (Pakistan Only):

   • Standard Delivery: 3-7 business days after dispatch (depending on your location).

   • Express Delivery: Available at an additional cost (delivery within 2-3 business days in major cities).

   • Free Shipping: Enjoy free delivery on all orders 

3. Remote Areas:

   • Deliveries to remote regions may take longer (up to 10-14 business days). Customers will be informed of any significant delays.

4. Order Tracking:

   • Once your order is shipped, you will receive an email/SMS with a tracking number to monitor your package in real-time.

5. International Shipping:

   • Currently, we only deliver within Pakistan. International shipping options will be introduced soon—stay tuned!

Delivery Issues & Support

1. Failed Deliveries:

   • If a delivery attempt fails due to an incorrect address or unavailability, the courier will contact you for redelivery. Additional charges may apply.

2. Lost or Damaged Packages:

   • While we ensure secure packaging, in the rare case of lost or damaged items, please contact us within 48 hours of delivery at orhanjwewlry@gmail.com or  (WhatsApp). We wilL 03029676997

   • l assist in filing a claim with the courier or arranging a replacement.

Important Notes

• We are not responsible for delays caused by courier services, weather conditions, or customs clearance (if applicable).

• For urgent orders or special requests, please contact us before placing your order.

Contact Us

For any questions about your order or shipping status, reach out to our customer support team:
📧 Email: orhanjewelry@gmail.com
📱 WhatsApp: 03029676997
🕒 Hours: 9:00 AM – 6:00 PM (Monday to Saturday)

Thank you for choosing Orhan Jewelries! We appreciate your trust and look forward to adorning you with our exquisite pieces. 💎✨